Shipping policy

Shipping and Delivery

We aim to provide a fast, secure, and reliable delivery service for every order within the United Kingdom. All orders are carefully packaged and dispatched using tracked services, with delivery options and costs shown at checkout before payment.

Dispatch times

Orders placed before 3:00 PM, Monday to Friday are normally dispatched the same working day. Orders placed after 3:00 PM, or during weekends and UK bank holidays, are dispatched the next working day. Dispatch may occasionally take longer during busy or promotional periods, or where additional order checks are required.

Delivery

UK orders are sent using Royal Mail tracked services. Once your order has been dispatched, you will receive a confirmation containing your tracking information. Estimated delivery times are shown at checkout based on the service selected.

Please note that tracked services provide an estimated, not guaranteed, delivery date. Most parcels arrive within their target window, but delays can occasionally occur due to courier workload, adverse weather, bank holidays, or other circumstances outside our control. If you require a time-critical delivery, please contact us before ordering.

Packaging

All orders are packed carefully to protect the integrity of the material in transit, using packaging appropriate to the product.

Address accuracy

Please ensure your delivery address, postcode, email, and telephone number are entered correctly at checkout. We cannot accept responsibility for delays, failed deliveries, or lost parcels caused by incorrect or incomplete delivery details.

Failed deliveries

If a delivery attempt is unsuccessful, the carrier may leave a card, provide instructions by email or SMS, or hold the parcel at a local delivery office. It is the customer's responsibility to follow the carrier's instructions to arrange redelivery or collection.

Lost or damaged parcels

If your parcel arrives damaged, is missing items, or has not arrived within the expected timeframe, please contact us as soon as possible so we can investigate with the carrier. Damage should be reported within 48 hours of delivery, with photographs and all packaging retained. Carrier investigations can take several working days to complete.

Shipping enquiries

For any questions about delivery, tracking, or shipping options, please contact us at info@receptorlabs.co.uk  We aim to respond within one working day.

All products are supplied strictly for laboratory research and in-vitro use, and are not for human or veterinary use or consumption of any kind