Support

Frequently asked questions

Answers to common questions about our products, ordering, and delivery. All materials supplied by Receptor Labs are for laboratory research use only and are not intended for human or animal consumption. If your question is not covered here, please contact us.

About the products

All products supplied by Receptor Labs are intended strictly for in-vitro laboratory research and development. They are not medicines, supplements, cosmetics, or food, and are not intended for human or animal consumption, diagnostic use, or any therapeutic application.

By placing an order, you confirm that you are a qualified researcher or research organisation and that the materials will be used solely for lawful research purposes.

No. Nothing supplied by Receptor Labs is intended for human or veterinary use, or for any form of ingestion or administration. Products are supplied exclusively as reference materials for laboratory research.

Peptides are short chains of amino acids used as reference compounds in analytical and laboratory research. The materials we supply are handled as research reagents. We do not advise on experimental design or application.

Storage conditions vary by compound and are indicated on the product label and accompanying documentation. As a general principle, lyophilised research materials are kept sealed, protected from light and moisture, and held at the temperature stated for that batch.

Always refer to the product label and Certificate of Analysis for the handling information specific to each item.

Quality and testing

Yes. Every product is supplied with a Certificate of Analysis from an independent third-party laboratory, identifying the compound, the test method used, and the analytical result for that batch.

Purity is assessed by high-performance liquid chromatography (HPLC) at an independent third-party laboratory, and the result for each batch is stated on its Certificate of Analysis. We report figures as they appear on the analytical documentation.

A Certificate of Analysis typically states the product name, the batch or lot number, the analytical method, and the measured result for that batch. Where available, additional identifiers such as mass spectrometry data may also be included.

Ordering and eligibility

Purchases are restricted to individuals aged 18 or over who are acquiring the materials for legitimate laboratory research. By ordering, you confirm that you meet these conditions and that you are responsible for the lawful handling, storage, and use of the materials within your jurisdiction.

Yes. Age verification is required before an order can be completed, in line with our terms and our payment provider’s requirements. This confirms that customers meet the minimum age for purchase.

If you need to amend or cancel an order, contact us as soon as possible after placing it. We can usually make changes before an order has been dispatched. Once an order has left our facility, it is handled under the returns policy below.

Payment

The available payment methods are shown at checkout. All transactions are processed in pounds sterling (GBP) through our payment provider.

Payments are handled by a third-party payment provider over an encrypted connection. Your payment details are processed by the provider and are not stored on our systems.

Shipping and delivery

We dispatch orders within the United Kingdom. International shipping is currently unavailable.

Orders placed before 3pm on a working day are dispatched the same day, once payment has cleared and age verification is complete. Orders placed after 3pm, or at weekends, are dispatched the next working day. Delivery time then depends on the service selected at checkout.

Shipping is calculated at checkout according to the delivery service selected.

Orders are dispatched in plain, discreet outer packaging appropriate to the materials supplied. No product details are shown on the exterior of the parcel.

Returns and issues

Due to the materials being research reagents, all sales are final and we do not accept returns. This is a safety and integrity measure: once a product has left our facility we cannot verify how it has been stored or handled, so it cannot be returned to stock or resold. If your order arrives damaged, or you receive an incorrect item, please contact us.

Contact us within 48 hours of delivery with your order number & photographs of the issue. We will review it & arrange a replacement or a resolution as appropriate.

Company and contact

Receptor Labs is a company registered in the United Kingdom. Our company registration details are shown in the footer of every page.

You can reach us by email at info@receptorlabs.co.uk or through the contact form on this website. We aim to respond within 1 working day.

Still have a question

If your question is not answered above, our team is happy to help with anything relating to products, orders, or documentation.

Contact us