Refund policy

Refund and Returns Policy

Due to the specialised nature of the research materials we supply, returns cannot be accepted once an order has been dispatched, all sales are final.

This policy sets out the limited circumstances in which we can provide a replacement or refund. Please check you are ordering the correct compound for your research before completing your order.

Damaged or defective items

We stand behind the quality of everything we ship. If your order arrives damaged, defective, or compromised in transit, email us at info@receptorlabs.co.uk within 48 hours of delivery with your order number and clear photographs of the item and its packaging. Once assessed, we will arrange a replacement to be dispatched.

What we cannot replace or refund

We are unable to offer a replacement or refund where the product has been incorrectly stored, reconstituted, or handled after delivery; where contact is made more than 48 hours after delivery; where no photographic evidence is provided; or where the product has been partially or fully used. We also cannot accept returns for change of mind or incorrect selection, as research compounds cannot be restocked once they have left our facility.

Cancellations and lost orders

If your order has not yet been dispatched, contact us and we will cancel it and issue a full refund. All orders are sent tracked; if a parcel is confirmed lost in transit, we will provide a replacement or refund. This does not apply where items are withheld, delayed, or seized by customs or any border or regulatory authority.

Making a claim

Email us at info@receptorlabs.co.uk with your order number and any relevant photographs. We aim to respond within one working day.

All products are supplied strictly for laboratory research and in-vitro use, and are not for human or veterinary use or consumption of any kind. Nothing in this policy affects your statutory rights under applicable UK law.